You can fully personalize this sweater with items of sentimental value. Read below for step-by-step instructions on what to expect after placing your order.
1. Choosing clothes
Once your order is paid, you can select the clothing you'd like incorporated into the sweater from home. Please note: the clothing will be cut up to incorporate into the design. If any items have significant sentimental value, we recommend not using them. Make sure the fabric is large enough to incorporate and avoid unsuitable fabrics, such as:
High-pile fabrics (e.g. teddy, terry cloth or other fluffy materials)
Fabrics with sequins, beads or charms, as these cannot be embroidered
2. Send or drop off clothes
You can ship your selected items at your own expense via DHL, PostNL, or Vinted Go to the address below, or drop them off in person if you live in the north. Please always clearly state your name and order number with the items so they can be easily traced.
Address:
Flower house 'Flora'
Floresstraat 5, 9715 HM
Groningen Netherlands
3. Special requests
Do you have any specific requests or patterns from the clothing you'd like to see in the sweater? Feel free to contact me! You can also send photos beforehand so we can assess the fabrics first.
4. Processing & Shipping
Once your clothing has been received, it will be processed and shipped within 5 business days. You'll then receive both the sweater and any remaining items. All orders are shipped insured, so your unique keepsake arrives safely.
Mama sweater
Exchanges & Returns
Our products are lovingly handcrafted. Personalized items cannot be exchanged or returned.
Therefore, always check the name, color and details carefully when ordering.
Did something arrive wrong or damaged? Please contact us within 7 days.
You can return non-personalized products within 30 days (unused, undamaged, and in their original packaging, after prior contact). Return shipping costs are your responsibility, unless Fleurig & Fijn is at fault.
Processing time
Everything is handmade. Processing time is 3–7 business days. Personalized items may take a little longer.
Postage costs
Within the Netherlands : €5.95 . Free shipping from €100.
Delivery time
After shipping, you'll receive a track & trace code. Delivery usually takes 1–3 business days. Any postal delays are beyond our control, but I'm happy to help if anything goes wrong.
